Sears,PayPal,Lowes,others,outsource customer service to other countries,loose customers.

PAY ATTENTION PayPal, Sears,Lowes, and others who outsource your customer service to India and other countries. Customers are tired of being treated rudely by so-called customer service reps who simply repeat policy over and over to customers, like a parrot, instead of problem solving. In India and other countries, women are second class citizens, so when a woman calls in, and gets a male rep, she often gets talked down to.
I cut up my $5, 000 Lowes home improvement card, who touts being an American company, after going a round with a man in India over a payment Lowes did not credit me. Several people I know no longer accept PayPal, because of the same problem with their customer service department. One customer, who forgot to add a discount code, called PayPal this week to ask them to add the discount, or to cancel the transaction, so she put the transaction back through. PayPal refused, and when she asked for a supervisor, she was told that the representative was the highest authority she was allowed to speak to. How nice! No doubt this man ownes PayPal, since he was the highest person there. "not allowed" indeed!

Sears, shame on you too! A company who USED to have a fabulous customer service department, now has overseas reps who don't even know what a refrigerator is!!! I spoke to a supervisor who didn't know the difference between an appliance warrenty and a home warrenty policy. I spent two hours on the phone this week and after speaking to: Jece,who dissconnected me because she clearly did not want to deal with the problem,Gary who also disconnected me,Jason who disconnected me when I finally asked for a supervisor,Adrian 52953,who disconnected me when he tried to cold connect me to someone else, Adrian again, Angelo,Samantha, a supervisor who didn't know the difference between an appliance warrenty and a home warrenty, even though I patiently tried to explain it to her three times, and she said she would get her supervisor and dissconnected me,Joey, who transferred me to Terminex pest control, because he didn't know what a refrigerator was,Alex who told me I was a "Wise Ass " because I asked for a supervisor, then put me on hold and never came back, Brian, Saqued,David,at the main Sears customer service number, who after telling me he was getting a supervisor,put me back into the phone tree I just came from. Then Irene, then her supervisor Armi who then sent me to...Safety recall?! By now it was after 7pm and my local store was now closed so no refrigerator today. More spoiled food. All the other customer service numbers were also now closed for the day. I filled a BBB complaint, but again had a rep who could not understand my complaint. which, briefly, was that my home warrenty sent Sears out to repair my Jenn Aire fridge, but the parts were no longer available, instead of telling my home warrenty that they could not fix it, the juryrigged parts from another brand of refrigerator, but it still will not cool properly, and it is running non-stop and I am throwing spoiled food away. But all this woman asked me was if the refrigerator was running at all, and then told the BBB the fridge was fixed. So let these companies know that this is not acceptable! I just cut up two more credit cards from Capital One, also for this reason. At least Wells Fargo, whom I bank with, still has
American based customer service reps.